Will it be better if I use the 10-digit emergency number instead of 911 using Hamilton Mobile CapTel so that the call can go through quickly?
In the event of an emergency, it is best to use a standard telephone line to call 9-1-1 as emergency personnel will automatically receive location information when the call arrives. Using the 10-digit emergency number does not ensure that your location information will automatically be provided. Using the Internet-based captioned telephone service will not allow Hamilton to recognize your location. To ensure your emergency situation is responded to in a timely matter, it is recommended that you use a standard telephone/TTY as your location information will then automatically be transmitted to emergency personnel.
