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Will eCare work through a firewall or proxy server?

April 26, 2017ECare firewall proxy server

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Will eCare work through a firewall or proxy server?

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eCare uses the HTTP port (port 80) for initial communications and services between the support agent and the client. The SSL port (port 443) is used for the View Remote User and Control Remote User features. Because of this, firewalls and/or proxies do not have to be reconfigured to enable online support, thus maintaining the safety of the corporate network.