Why is the applicant being informed that a reference letter has not been submitted, when the applicant has been notified via email that the referees letters have been received?
Signing Officials and Principal Investigators (PIs) should first check the detailed Status screen for the application in eRA Commons to ensure the reference letters were properly submitted and matched to their application. If the reference letters are not listed, the PI can check the Reference Letter section of their Profile to see if the reference letter was received and the correct Funding Opportunity Number (FOA) was used. The issue may be that the referees were given an expired FOA number (for instance, the old FOA number for a K grant application that originally required submissions on paper but has since been replaced with a new FOA number now that Ks have transitioned to electronic submission). Entering a wrong, but valid FOA number can also cause the same discrepancy. In instances where this happens, the referee should submit the letter again, using the right FOA number.
Related Questions
- Why is the applicant being informed that a reference letter has not been submitted, when the applicant has been notified via email that the referees letters have been received?
- How does the applicant track the reference letters (or reference forms for individual fellowship programs) submitted by his or her referees in eRA Commons?
- How does the applicant track the reference letters or reference forms submitted by his or her referees in eRA Commons?
