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Why is NO COM displayed on the QIAxcel Instrument Panel although the power is on and all connections are made to the QIAxcel instrument and computer?

Computer instrument panel power qiaxcel
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Why is NO COM displayed on the QIAxcel Instrument Panel although the power is on and all connections are made to the QIAxcel instrument and computer?

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Check the QIAxcel computer “COM port” in the Windows Control Panel and then select the correct COM port number in the BioCalculator Instrument Control panel. Be sure to turn the Instrument on first pr…

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