Why Implement a Quality Management System?
Most often, a company needs to implement a quality management system (QMS) based on a recognized standard, such as ISO 9001, because customers have begun to require it or have asked about a company’s plan to implement such a standard. To become a preferred supplier, or even bid on contracts, many companies are required to be certified to ISO 9001 or similar standards. In these situations, the business case for a QMS is straight forward. Rather than lose the business of a valuable customer, the better choice often is to determine how the standard applies to overall business operations and implement it. Benefits go beyond retaining existing customers or qualifying for new contracts. Implementing a quality management system that is ISO 9001 compliant also provides discipline, improves processes, and increases the productivity and effectiveness of a company’s operations. Consistent, reliable, and well-documented management systems result in reduced scrap and waste, less human errors, and a
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