Who supports AT&T Natural Voices™?
If you already own AT&T Natural Voices™, your vendor is the first line of support. They know their own products and common problems involving installation and interaction with TTS, and so are mostly likely to be of immediate help. The next stop is Wizzard Software. All questions about sales, licensing, updates, future releases, new languages, supported platforms, etc. should go to Wizzard. Our TTS research group at AT&T Labs cannot handle direct customer support. As a small research group focused on the underlying science and technology, we just don’t have sufficient resources for field support. In particular, we haven’t even seen half the applications that use our TTS and have no idea what their error messages mean. Problems may be escalated to us by vendors, in which case we can handle any serious issues once per vendor rather than per customer. This is infrequent enough that we can continue our research to improve TTS. This also keeps vendors in the loop and ready to handle the next
