When we select a file to upload, why do we then have to enter the Claim Control Number (CCN), service-level search or claim-level search if we are given the VOLSER number?
The VOLSER number is a tracking number assigned to the file that you send as part of the 276 Inquiry transaction. When the 277 Response file and/or error reports are created, they will have the same VOLSER number. The CCN, service-level and claim-level search pertain to the 276 Inquiry file data, which are specific components of the transaction.
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