Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

When I drag a drag-and-dropable item, such as a Spa, onto the 3D preview, the item vanishes and so I can add it to my design. What do I do?

April 26, 2017design drag drag-and-dropable preview spa vanishes

0

10 Posted

When I drag a drag-and-dropable item, such as a Spa, onto the 3D preview, the item vanishes and so I can add it to my design. What do I do?

1 Answer

0

10 Posted

This often is an issue with your graphics card. Please be certain that you have the most up-to-date driver for your graphics card. See the manufacturer?s manual for updating your graphics card driver. In the event installing the latest driver does not resolve this issue, drag the item onto the 2D preview area instead of onto the main 3D preview area. If it is a movable object, you should be able to manipulate it in the 3D area once the item has been dropped onto the 2D preview.