What types of questions will be answered?
• A specific piece of information (e.g., a fact, a date, spelling of a name) • Looking up books, journals, articles, etc., in our collection • Basic suggestions on an appropriate electronic or print resource to find information for your project or research paper • Questions about library resources and services Q. What happens to the transcripts of my IM session? The Library retains all transcripts in order to compile statistics and improve our service. Personal information, such as IP address, email, names, phone numbers, etc. that is embedded in an IM transcript, is not shared outside of the Library system. Q. How can I offer feedback on the Library’s IM reference service? The Library staff welcomes your feedback. Use the suggestion form to send us your comments.
• A specific piece of information (examples: a fact, a date, spelling of a name) • Verification of citations • Suggestions on an appropriate electronic or print resource to find information for your project or research paper • Assistance in the use of electronic resources (online catalog, databases, etc.
