What support materials are available?
There are a number of educational resource materials to support the study of various aspects of the Cathedral and which are designed to tie in with the wider curriculum. These are all photocopiable and are continually being developed and added to. They are individually priced and may be purchased in advance.
How quickly does the vendor respond when a threat is discovered? The better educated a VAR is regarding the functioning, strengths, and weaknesses of the solution and the vendor’s support and training, the better it will be able to serve and retain its customers. Compared with other technologies, end users have simple requirements for antivirus solutions. “Customers want a solution that keeps them protected, is unobtrusive [runs behind the scenes], and is light on system resources so it doesn’t bog down their computers,” says Grisoft’s Lipa. People rely heavily on technology today and have a huge emotional and financial investment in it. The expectation is their technology will improve their work and lifestyles, so they want their antivirus to work consistently while being easy to manage and update. It’s an advantage for VARs that most users are aware that there are threats in the form of malicious attacks and undesirable software that can compromise the integrity and functionality of
Support materials include a step-by-step Administrator’s Manual on how to navigate the system and administer tests; a comprehensive Professional Manual with test specifications, reliability and validity evidence, normative data, scoring procedures, and guidelines for interpretation of test scores; and a Mental Status Examination Professional Manual for use when administering the optional mental status examination as part of a WCS report. Using your secure password, you may access the support documents at any time from your online administration pages. Documents may also be printed out for your records.
