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What qualifies as a Dead on Arrival (DOA) part?

April 26, 2017arrival dead DOA qualifies

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What qualifies as a Dead on Arrival (DOA) part?

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A part is considered DOA if it fails to function within the first thirty days of installation. This does not cover products that are physically damaged due to the installation environment. You may be required to supply orignal sales receipt or order number to verify eligibility or to provide pictures if claiming physical damage due to shipment. If DOA, Avid will replace the entire kit with a new kit.