What is the similarity between air traffic controllers and pilots?
Pilots and Controllers have a “customer/service provider” relationship. The Pilots are the customers and the Controllers are the service providers. Pilots operate within the National Airspace System (NAS) and Controllers dictate how they operate within the NAS. Controllers direct the flow of traffic within the NAS so that all the users (pilots and their passengers) have the best possible experience transitting the airspace. Good experience means as little delay as possible, avioding turbulant weather if possible and ensuring safe separation exists between all aircraft. One similarity is, they both have knowledge of and understand the NAS and the rules that must be followed to safely operate the airspace. Another similarity: neither Pilots nor Controllers like aircraft mishaps.
