WHAT IS THE CPS APPROACH TO IP TELEPHONY?
CPS has an evolutionary approach to IP versus a revolutionary approach. We provide a migration strategy that allows our customers to implement both traditional voice and new IP-based services. Other vendors require their customers to move immediately to a pure IP infrastructure for both voice and data. This is a much riskier and more expensive approach and usually means that organisations must upgrade their entire network infrastructure and retrain personnel on operational functions. CPS has taken a different approach that allows its customers to migrate to IP when they are ready, and focus on the applications they need today. This approach provides better reliability while still taking advantage of new technology. The system combines the full support of an IP-PBX with application capabilities. By combining applications within the voice platform, companies can more easily affect and manage customer interactions, as well as understand customer calling patterns through network-wide repor
Related Questions
- IP telephony is a dynamic area with frequent changes in technology; if we go to it now, what assurances are there that our investments wont be lost or stranded in a couple of years?
- What can I expect in terms of voice quality from IP Telephony and VoIP?
- Whats the difference between IP Telephony and VoIP?
