What is Remote Assistance?
Remote Assistance is a safe way to get help with your computer problem from a trained professional support agent. All it takes is one phone call to get immediate help. If you have an internet connection, and you can see this website – we can help you with Remote Assistance. How does ‘Remote Assistance’ work? We make a safe and simple connection to your computer via the internet. You must give us permission to access your computer. We then connect to your computer and can see everything you see. Once we make the connection, we can either show you how to fix the problem or you can watch us fix it. You can end the session at any time. YOU ARE IN COMPLETE CONTROL! Is ‘Remote Assistance’ safe? YES! The type of connection we make to your computer is what is known as a 128 bit SSL end-to-end encrypted connection. This is the same type of connection your bank uses for online banking. When we are done with the session, everything is removed from your computer and no one is able to use that conn
