What is necessary for workers in the knowledge society?
YM: The above discussion has highlighted a number of characteristics that are relevant to effective functioning of knowledge workers in the knowledge society. At a fundamental level, the objective is to achieve the synergy of data and information processing capacity of information technologies, and the creative and innovative capacity of their human members. Hence, the knowledge workers need to be facile in the applications of new technologies to their business contexts. Such understanding is necessary so that they can delegate ‘programmable’ tasks to technologies to concentrate their time and efforts on value-adding activities that demand creativity and innovation. More importantly, they should have the capability of judging if the organization’s ‘best practices’ are aligned with the dynamics of the business environment. Such knowledge workers are the critical elements of the double loop learning and unlearning cycle that should be designed within the organizational business processes
