What is ITIL?
ITIL is an acronym for Information Technology Infrastructure Library. ITIL are a series of books and training manuals that outline and explain the practices that are the most beneficial to IT services (usually manager focused). The goal of ITIL is for managers to have extremely high standards in IT value, as well as high financial quality in day to day IT operations. ITIL procedures are supplier independent and include instructional materials on IT infrastructure, operations and development issues.
The ITIL (IT Infrastructure Library) consists of 6 sets: Service Support; Service Delivery; Planning to Implement Service Management; ICT Infrastructure Management; Applications Management; The Business Perspective. Within these a variable number of very specific disciplies are described. Although the UK Government actually created ITIL via the CCTA, it is rapidly being adopted across the world as the standard for best practice in the provision of IT Service. Although ITIL covers a number of areas, its main focus is certainly on IT Service Management (ITSM). IT Service Management (ITSM) itself is generally divided into two main areas, Service Delivery and Service Support. Together, these two areas consist of 10 disciplines that are responsible for the provision and management of effective IT services.
ITIL is a series of comprehensive, consistent publications that are used to aid the establishment of a quality ITSM framework within an organization, aligned with the international standard, namely, ISO/IEC 20000. The ITIL philosophy has evolved and is globally recognized as the foundation of IT Service Management best practices, supported by a professional qualification scheme. The latest version of ITIL (v3) consists of a core set of five publications that replaces the previous version of ITIL (which was published in 2000). The core publications, providing the guidance necessary for an integrated approach (ref ISO/IEC 20000), are: Service Strategy Service Design Service Transition Service Operation Continual Service Improvement The core volumes will be supported by complementary titles, addressing the application of the generic core guidelines in particular markets or technological contexts.
ITIL® is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organisations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme. ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. ITIL has been developed in recognition of organisations’ growing dependency on IT and embodies best practices for IT Service Management. The ethos behind the development of ITIL is the recognition that organisations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This leads to an increased requirement for high quality IT services. ITIL Refresh ITIL Version 2 (V2) has undergone a major refresh which is Version 3 (V3).
ITIL is a series of documents, originally created by the Office of Government Commerce, a governmental department in United Kingdom. These are used to help implement an efficient framework for IT Service Management (ITSM). This ‘ITIL framework’ essentially defines how to organize the system and network management departments within individual organizations. The concepts within ITIL support IT service providers in the planning of consistent, documented, and repeatable processes that improve service delivery to the business. ITIL addresses the organizational structure and skill requirements for an IT organization by presenting a comprehensive set of management procedures with which an organization can manage its IT operations.
