What is ITIL?
(And – More Importantly – What It Isn’t!) By Robin Yearsley As a qualified and experienced ITIL Consultant – I’d like to set the record straight on a few points. The IT Infrastructure Library (ITIL) is an excellent set of best practices, carefully organized and edited to provide readers with information and structure for how to plan, implement, maintain and improve the service delivered to an organizations customers. ITIL is owned by the Office of Government Commerce (OGC) and is copyright and trademark protected. The IT Service Management Forum (itSMF) is the leading, independent, not for profit, organization that is owned and run by it’s worldwide members – to promote and exploit the benfits of ITIL. Oftentimes, when people first read one of the core ITIL books; ITIL is always classed as ‘common sense’ particularly by so called practitioners that say to themselves, “yeah, we do that already – so what?” Well guess what.
The Information Technology Infrastructure Library (ITIL) Version 3 is a customizable framework for good practice of IT services and infrastructure. ITIL was developed in the 1980s by the Central Computer and Telecommunications Agency, which later became the Office of Government Commerce (OGC), a governmental organization in the United Kingdom. ITIL has evolved to become the world-wide de facto standard for IT service management and encompasses multiple components of IT service management, including Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
The Information Technology Infrastructure Library (ITIL) Version 3 is a customisable framework for good practice of IT services and infrastructure. ITIL was developed in the 1980s by the Central Computer and Telecommunications Agency, which later became the Office of Government Commerce (OGC), a governmental organisation in the United Kingdom. ITIL has evolved to become the world-wide de facto standard for IT service management and encompasses multiple components of IT service management, including Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
