What is ESRP?
(Equipment Service & Repair Program) is the unified equipment repair, service, and warranty protocol for the combined Sprint Nextel. It also appears to consumers as a plan offering. ESRP unifies on the Sprint PCS side of the company two previous programs, DHRP & ISR. The Direct Hardware Replacement Program (DHRP) handles warranty sourcing and replacement for defective handsets. In-Store Repair (ISR) is the standardized replacement process for repairing damaged or defective components of otherwise working phones. With ESRP, customers now must pay fees for service to phones, even for warranty service. Previously, Sprint PCS would act as a warranty service provider for free for any device they sold. Under ESRP, you must now send your phone to the manufacturer, or, pay a service fee to have Sprint process an “express warranty” transaction. If you have the ESRP plan (which ranges from price up to $6 with combined insurance offerings), Sprint will continue to warranty your handset for free.
