What is customized training?
Customized training is employee training that is customized to the exact needs of the business. It is performance-based, defined by the goals set by the business organization in coordination with Customized Solutions. For example, if a customer service course is needed for call center employees, the company may identify a reduction of customer complaints by 20% as an outcome of the training. Customized Solutions will create course content that will focus on phone techniques that emphasize handling difficult customers and reducing service delivery time. The key focus of customized training is improved employee performance.
Customized training means the training is designed to meet the specialized requirements of an employer or group of employers. The training is conducted with a commitment by the employer or group of employers, to employ the individual upon successful completion of the training. The employer pays for a significant portion of the cost of training and not less than 50%.
