What is Computer Support Technology?
Computer support technology offers a one-year professional certificate program for students who have already earned a bachelor’s degree and who wish to acquire additional skills and knowledge in the area of computer support technology. This program is designed to prepare you to fill the niche between the data processing professional and the office end-user of computers. Graduates perform some or all of the following job duties: • Managing a mini/microcomputer lab • Supervising network operations • Setting up a microcomputer system (installing boards, cables, etc.) • Installing microcomputer application software • Customizing software packages • Training in-house employees • Writing documentation for computer users • Troubleshooting hardware and software malfunctions • Evaluating and making recommendations for hardware and software • Marketing or selling hardware and software Success FactorsStudents must have a working knowledge of both hardware and software and be able to work with the
