What is an Over/Underrun?
Promotional products art printed in bulk. We always try to run a few extra pieces in case there are quality issues. We want to make sure that you receive the best items we produce. Depending on the item you order, that quantity can vary from 5 – 10%. We make every effort to meet your quantity exactly, but overruns are billable unless prior arrangements are made. This is a standard practice in our industry. Arrangements can be made prior to production to alter this policy and may require an additional charge.
We want our clients to only receive the highest quality, most accurately decorated products. In order to make this happen, our manufacturers typically run a 5-10% overrun to ensure perfectly decorated products. In rare cases, high-speed production is stopped just short of the number ordered causing an underrun. Either way, we bill for the exact amount shipped within the tolerances stated on your order confirmation.
Because we produce items in bulk, we always try to run a few extra pieces in case there are quality issues. We want to make sure that you receive the best items we produce. Depending on the item that you order, that quantity can vary from 5% – 10%. We make every effort to meet your quantity exactly, but overruns are billable unless prior arrangements are made. This is a standard practice in our industry. Arrangements can be made prior to production to alter this policy and may require an additional charge.
