What is a Softphone?
This is downloadable software, usually a .msi file that gets installed in our PC. Once you download the software, you can register your PIN and start making calls. To make calls just enter your destination number in the box provided and click on Dial. In order to enhance the call quality, it is highly recommended that you either use a headset. Please remember that you need an Internet connection prior to making calls.
The term softphone is short for software telephone. The Freshtel Internet on-screen Phone is a VoIP Softphone; that’s just a fancy way of saying Internet telephone. A softphone is essentially an Internet telephone that allows you to make free phone calls to other people who are also running Freshtel Internet Phone on their computers. Traditional telephones use phone lines that run back to your local telephone exchange to make phone calls. When you call someone, your local phone exchange sends the call to the phone exchange nearest the person you are calling and the phone company charges you for the call. When you make a call using Freshtel Internet Phone, your voice is first turned into digital packets which can be used by your computer. These packets are then sent over the Internet from your computer to the computer of the person you are calling where the packets are turned back into voice. The wonderful thing about this is that it does not cost you anything beyond your normal ISP cos
