What is a No-show?
• A no-show takes place when a car has been waiting for you at the pick up location for a determined period of time (1 1/2 hour after the plane has landed or a half hour at locations other than the Airports) and there is no contact between you and the driver or you and the office. This situation usually occurs when you fail to cancel your reservation within the allotted time frame, or you need much more time than expected to get to the car and fail to notify your driver or the office.
A No-show is defined as: • Failure to show up by the scheduled pick up time • Cancelling a ride less than 90 minutes before the pick up time. Examples of how a No-show can occur are: • The scheduled pick up time is 10:00 AM The customer calls the Spec-Tran office at 8:45 AM to cancel the ride which is less than 90 minutes before the scheduled pick up time. This would be a No-show. • The scheduled pick up time is 5:00 PM The driver arrives at 4:55 PM If the customer does not show up by 5:00 PM, the driver may be instructed to leave, and the ride will be counted as a No-show. • The scheduled pick up time is 11:30 AM The driver arrives at 11:25 AM and the customer tells the driver to leave because the ride is not needed. This would be No-show. No-shows that are beyond the customer’s control may be excused. The Paratransit Manager may request proof of the reason for the No-show before excusing it.
