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What if there’s an error involving a substitute check?

April 26, 2017Error involving

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What if there’s an error involving a substitute check?

2 Answers

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For consumers, Check 21 requires that we provisionally re-credit your account, usually within ten business days, for any substitute check you receive and dispute. Please review your monthly checking account statements and contact us immediately if you suspect an error. Please ask for our separate disclosure statement with more precise details on provisional re-crediting in cases of errors involving substitute checks.

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Check 21 requires that we provisionally recredit your account, usually within 10 business days, for any substitute check you receive and dispute. Please review your monthly checking account statements and contact us immediately if you suspect an error. We will send you a disclosure statement soon with more precise details on provisional recrediting in cases of errors involving substitute checks.