What if I’m not happy?
As is the case with most dental complaints, the ideal solution is to talk to your dentist and try to solve the problem there and then. However, if you feel that you are unable to discuss the problem, or if it is more serious, you will probably find that the plan you have joined will have its own complaints procedure and will have a department you can contact to complain. Most plans work like a credit card and include a kind of insurance as part of your premium. If your plan does not offer this service, you will need to follow up the problem in the same way you would as a private patient. First discuss the matter with your dentist to see if it can be easily solved. If this doesn’t work, write to the practice asking them to investigate the matter. If this still does not solve the problem, you may consider contacting The Dental Complaints Service, which helps to liaise between the dentist and patient to reach a solution that both are happy with or taking legal advice. You can contact The
