What if I want to upgrade to Suns Software Premium Support Offering?
For an additional $10.00 per employee fee per year, customers can upgrade to Sun Software Premium Support. This higher level of support provides you with all the benefits of Standard Support, plus 24×7 online and telephone support, live call transfer for urgent calls and inclusion in Sun’s Vendor Integration Program (Sun VIP). Customers wanting a high level of relationship based support can also upgrade to Sun Software Premium Plus Service Plan, for Java Enterprise System Release 5 or later, for an additional fee. Premium Plus support provides the Premium level of support indicated above, plus a Customer-Focused Support Team and a Customer Advocate. The Customer Advocate serves as a single point of contact, managing the response to customer incidents, monitoring escalations as needed, and pro actively delivering notifications of product releases, patch information, and training requirements.
Related Questions
- If there is a strong community for OpenDS, should I still buy a service contract from Sun to get support on Suns commercial offering?
- What is the difference between phone/email support & minor software updates and Upgrade Support Programs?
- What if I want to upgrade to Suns Software Premium Support Offering?
