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What happens if a mistake is made?

April 26, 2017happens mistake

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What happens if a mistake is made?

2 Answers

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If the Council or your Bank or Building Society makes a mistake, you are guaranteed a full and immediate refund from your Bank or Building Society of the amount paid. This is an important part of the Direct Debit Guarantee Scheme.

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If the University of Manchester, or the Direct Debit account holder’s bank or building society makes an error they are guaranteed a full and immediate refund from their branch.