What does it mean to void an order – is it different than a refund?
Yes, a void is done in the same batch during the same day, before the products are shipped and transactions are ‘settled’. A refund (credit) is performed after the order has been ‘settled’ and transmitted for payment. How long are the preauthorizations good for? A preauthorization’s life is dependant on the issuing bank for the customer’s credit card. A preauthorization will typically be valid for a couple of weeks. Why don’t I see the money in my merchant account? The reason you have not yet received funds in your merchant account is more than likely because the orders have not been marked as “Shipped”. It is unlawful for any merchant to charge a shopper’s credit card prior to the physical good actually being shipped. Please use the following steps to mark your orders as “Shipped”, once you do ship them: Log into Store Manager Select “Store Manager” Select “Store Admin” Select “Payment Systems” Select “Transaction Reports and Settlement” Select “View Orders” Specify the time period fo
