What does an adjuster do?
An adjuster, or claims representative, is the person who evaluates a loss by an insured party, estimates the cost of repair or replacement, and authorizes payment for a claim. Adjusters will often travel to your home if the loss is significant—say over $1,000—for a homeowners insurance claim but may also adjust the loss from a desk at an insurer’s branch office. An auto adjuster will do the same thing—except they may simply travel to an auto body shop to view damage to your vehicle. A good adjuster with a reputable company is on your side when you experience a loss. They tend to have the reputation of being insensitive to a customer’s plight—but I think in most cases they’re misunderstood. They have a lot of paper to push and a lot of processes and procedures to follow—all the while trying to prevent the possibility of fraud on the part of a few unscrupulous policy holders. Adjuster’s have the unenviable task of always trying to please the company they represent as well as the policy h
