What are the advantages of self assessment for the organisation and its stakeholders?
The procedure of self assessment with the CAF is a mean to help public sector services to use quality management methods, in order to improve effectively, efficiently and continuously their performance. It provides an assessment focused on evidence as well as a tool to achieve consistency of direction and consensus among all the stakeholders on what needs to be done to improve the organisation. Additionally, the CAF is a mean of measuring progress over time through periodic self assessments and provides a link between goals and supportive strategies, in order to focus improvement activities where it is most needed. Finally, the CAF is a mean to create enthusiasm and inspiration among the civil servants by involving them in the quality improvement process.
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