What are some other benefits of Topaz web forms compared to regular web forms or email?
When visitors fill in a Topaz web form, they perform the data entry for you. Your service agents, rather than spending time rekeying in data, instead review, assess, revise and manage the form and consequently are more accurate, efficient and enthusiastic. The information arrives instantly so there is no chance for delayed or lost email. The service representative can view, edit, comment and revise the request. Personalized, editable email responses can be generated from the data in the form. Here is a specific example. A visitor to the web site of an electric utility fills in a form requesting new service. Within seconds, the service agent sees the request, and using the information from the form, verifies the service address, completes a credit check, determines the deposit amount required and gets the new customer’s account number. The service agent edits the form to enter the deposit amount and account number. Then by clicking a button, the agent generates a welcome email that cont
