What are intangibles?
Intangibles refer to non physical resources and capabilities that can provide organisations with a competitive advantage or future performance benefits. A widely accepted classification splits intangibles into the following broad categories: – Human resources – Structural (or organisational) resources – Relational resources. Human resources refer to the skills and competences of people within the organisation. Structural resources include organisational processes and routines, systems and database content, as well as intellectual property such as patents, trade secrets, and copy rights. Relational resources include relationships with customers and other stakeholders, networks, and alliances.
