What are ACD and call queue?
ACD stands for automatic call distribution, and refers to the ability of a PBX to forward incoming calls using pre-set rules. With MPC service, these rules include ringing a group of phones simultaneously, sequentially, round-robin, and more. Call queue is a feature which allows your callers to wait for the next available representative in the event that all are on a call. Queued callers will hear hold music instead of being directed to voicemail.
