We need a solution that not only helps us acquire customers, but also keep them. Can Microsoft CRM help?
Microsoft CRM helps your business improve customer acquisition and retention. With a complete view of customer information, your sales team can track customers and new leads through the sales cycle and easily update records, while service representatives will find it easy to track and manage support incidents from initial contact to resolution. Microsoft CRM also ensures more efficient and consistent sales and service processes, with customizable workflow rules that let you create and automate processes for sales, support, routing, and notifications-so responses are always timely, and customer requests never “fall through the cracks”.
