ow can I get information about a claim payment?
Once your claim is processed, our office will send to your last known mailing address an EOB (Explanation Of Benefits). Please allow approximately 3 weeks for your claim to be processed and an EOB mailed to you. You may contact our office after this 3 week period if you have not received any correspondence from our office about the status of your claim. This information is also available through your Plans Home Page. Once you access your Plans Home Page from our Home Page screen, follow the instructions for eligibility status and claims status on that screen.
