I’m logged in, but still can’t view Premium content. What’s going on?
Approximately 75% of the time we receive this question, the problem ends up being caused by the user not having cookies enabled on their browser. If you do not enable cookies, you will receive a message that you have successfully logged in, but you will become logged off when you try to view a Premium article or move to certain sections of the shopping cart. There is also the unlikely possibility that someone else has access to your account. Only one computer can be logged in at a time, and if someone else logs on with your name and password, your computer will be logged off. Click here to see our FAQ on logout processes. Failing those, your account may have either expired or been temporarily deactivated thanks to suspicious logon patterns. Click here to see the status of your account. If your account has been deactivated, please email Contact us through this link to request to have it unlocked.
Approximately 75% of the time we receive this question, the problem ends up being caused by the user not having cookies enabled on their browser. If you do not enable cookies, you will receive a message that you have successfully logged in, but you will become logged off when you try to view a Premium article or move to certain sections of the shopping cart. There is also the unlikely possibility that someone else has access to your account. Only one computer can be logged in at a time, and if someone else logs on with your name and password, your computer will be logged off. Click here to see our FAQ on logout processes. Failing those, your account may have either expired or been temporarily deactivated thanks to suspicious logon patterns. Click here to see the status of your account. If your account has been deactivated, please email Contact us through this link to request to have it unlocked.
