Im having problems importing references using Capture. What can I do to troubleshoot the problem before I contact ISI ResearchSoft Technical Support?
Most “Reference too large to import” messages received during import are due to a formatting difference between your downloaded file and the Capture Definition. If you installed the Capture Samples, view the sample text file which shows the file format Capture expects for that definition. The sample files are specified in the CAPTURE.TXT file located in your Reference Manager program directory. Open this file in your word processor, search for the database service and locate the specific database. Open the specified sample file and view it in your word processor. Items to look for are the format of tags (such as AU, TI, SO, and so on) and the delimiter between each reference (such as two carriage return-line feeds). The tag format and delimiter in your downloaded file must match the sample we’ve provided in order to ensure a successful import. Refer to the latest complete listing of database services (with samples) supported by Capture.
