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If participants change health plans and their payment went to the previous HPA, can that HPA forward the payment to the new one? Or must the previous HPA return the funds to the HCTC Program?

April 26, 2017forward funds health plans HPA participants payment previous Return

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If participants change health plans and their payment went to the previous HPA, can that HPA forward the payment to the new one? Or must the previous HPA return the funds to the HCTC Program?

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Should this situation arise, contact your Finance & Accounting representative immediately to determine the best way to handle the situation. It is critical to the HCTC Program that these funds are moved as quickly as possible to the proper HPA to avoid a loss of coverage.