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If my customer post a ticket that involves a server administration, how does CMX Support handle the ticket ?

April 26, 2017Administration cmx customer involves server support

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If my customer post a ticket that involves a server administration, how does CMX Support handle the ticket ?

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If you have subscribed for Customer Technical Support plan and if your customer posts a ticket that involves Server administration, we will intimate you on the problem and upon your consent, we will work towards resolving the issue. During situations of emergency, we will inform the NOC provided we are given the access and rights. The Server administration tasks will be done at an additional cost.