If a problem with my BI Accelerator installation requires developers to access the box, how can I best cooperate with SAP to solve it?
The SAP NetWeaver BI Accelerator development team is committed to offering all necessary support to new BI Accelerator customers. For this purpose, if SAP help is desired, the SAP team needs to be assigned a user with password for remote access to the accelerator hardware. Customers are requested to set up a Windows Terminal Server (WTS) connection to a host in the company intranet from which the Accelerator blades can be reached and on which PuTTY is installed. PuTTY is a freeware tool for building secure Telnet connections to hardware such as BI Accelerator blades using SSH. Ideally, the WTS machine should also have Virtual Network Computing (VNC) or at least a Java Runtime Environment (JRE) installed, so that the SAP team can work using the TREX administration tool, which is automatically installed with the BI Accelerator. The SAP team observes all reasonable security precautions for the assigned user and respects the privacy of company data. For security reasons, the team strongly
Related Questions
- What happens to my license or installation if my system crashes or there is other legitimate problem with my installation that causes a crash or requires reinstallation?
- If a problem with my BI Accelerator installation requires developers to access the box, how can I best cooperate with SAP to solve it?
- What is the best position for a bird nest box?
