I tried to order, but I got an error message saying I would receive a letter in the mail with an access code. What happened?
We take privacy and security very seriously. If you got that message it was because we weren’t absolutely certain you are who you say you are. As a way of validating your identity, we send a letter to the address on your Credit Report with an access code. When you receive the letter, sign in to the website and provide that code to access your report. If you’ve moved, don’t worry. The person living at your old address would also need to know the username and password you created to log into the website. Your information is still secure. Call us at 1-866-274-5002 and we’ll try to validate your identity over the phone.
We take privacy and security very seriously. If you got that message it was because we weren’t absolutely certain you are who you say you are. As a way of validating your identity, we send a letter to the address on your Credit Report with an access code. When you receive the letter, sign in to the website and provide that code to access your report. If you’ve moved, don’t worry. The person living at your old address would also need to know the username and password you created to log into the website. Your information is still secure. Call us at 1-877-481-6826 and we’ll try to validate your identity over the phone.
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- I tried to order, but I got an error message saying I would receive a letter in the mail with an access code. What happened?
