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I received the error “SmartSignature has encountered an error signing the document” when I tried to sign my document. What should I do?

April 26, 2017DOCUMENT encountered Error received signing smartsignature

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I received the error “SmartSignature has encountered an error signing the document” when I tried to sign my document. What should I do?

1 Answer

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Posted

SmartSignature is having difficulty using the cryptographic functions in Internet Explorer needed to sign the document. If you have more than one certificate, try signing with another valid certificate. If you still have this issue, it may indicate that your Internet Explorer is corrupted. Please re-install IE 5.5sp2 or higher.