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I received a connection failed message after pressing the reset button when trying to connect to the S-911 configuration utility. How can I solve this problem?

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I received a connection failed message after pressing the reset button when trying to connect to the S-911 configuration utility. How can I solve this problem?

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A. Make sure that you have selected the correct COM port. Reference the user manual for a complete walk through on how to locate the port that the device is using.

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