I purchased a download game and did not receive an e-mail confirmation of my purchase why?
If you have completed your purchase of a game download from Jenkat and you did not receive your purchase confirmation e-mail from our download partner service, the likely culprit is your spam filter. We recommend checking your spam or bulk mail folders, and in most instances you will discover that the e-mail confirmation was intercepted by one of these filters. To avoid this problem in the future, simply set your filter options to allow e-mail from our download partner, Reflexive.com. Unfortunately, if you are unable to locate the confirmation on your spam or bulk mail folder, your internet service provider might have our domain blocked. In this instance, you will need to contact your ISP for further assistance.
Related Questions
- Can I receive confirmation of the account changes or transactions that I have initiated via e-mail rather than normal US Postal mail?
- Why do some e-mail attachments seem to download fine, while others seem to jam my mail program and cause problems later on?
- I purchased a download game and did not receive an e-mail confirmation of my purchase why?
