I got an error message while I was using the PreViser OHIS – what should I do?
The error message itself will likely indicate what the issue might be, so reading the message may tell you what you should do to resolve the problem. A few common causes of problems: Check your Internet connection. If you are not connected and online, you may get an error message when you try to access parts of PreViser that require this connection (e.g. transmitting to PreViser for a Risk Calculation, etc.). If there is a problem with your Internet connectivity, you may need to contact your Internet Service Provider. Did you change your username or password on the Options page? If you change this account information without contacting PreViser, your account information on our servers will not reflect any changes you have made, and you will not be able to use certain features of the application. Or, if you input your password with Caps Lock on or made some other typing error, you may need to correct your password. Check the system requirements (here in the User’s Guide or at the online
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- I got an error message while I was using the PreViser OHIS - what should I do?
