I can’t get videos to play! Arghh?
First, you need to make sure you have Flash installed, because the video player is a Flash movie. Download the free Flash Player? If you have Flash installed and videos still won’t play: * Try reloading the page You do this by holding down the shift button on your keyboard and hitting the reload button on your browser. * You may need to reinstall Flash on your computer Step 1 is to uninstall any previous version of Flash (uninstall directions). Then, you should download the most recent version of the Flash Player and install it (download). If the problem still persists, try searching The Help Forum or Help by Email.