I can no longer call forward my calls. Instead of confirmation tone, I get another dial tone part way through the process. What has gone wrong with my system?
Probably nothing. Usually this is caused by having “Console Permissions” added to your Class of Service. Check your COS and see if you have this service. If so, you will need to dial the call forwarding feature access code, then the extension number you want to forward, and then the number to which you want to forward. This feature allows an individual to forward or cancel forwarding for extensions other than just themselves. It is usually reserved for System Administrators. Q: We have a phone that’s exposed to the public on which we need to be able to call an outside pager, but don’t want it to be used for any other calls outside of our system. Is this something our Definity can do? A: Yes, that’s a task the Definity can easily perform. Here is a little-used but nice way of restricting phone calls. First, you need to establish a COR that has “All-Toll” as its Calling-Party-Restriction. That will bring up a field about half-way down the left column called “Unrestricted Call List”.
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