I am having trouble sending e-mail through a program such as Thunderbird or Outlook. What steps can I take to troubleshoot?
Have you set your Google Apps for Education password? This password is different from your NYUHome password, and is required for checking e-mail using a mobile device or desktop e-mail program. Once you have set it, you can follow the instructions for your desktop e-mail program at the NYU Google Migration E-mail Program Configuration page. If you are otherwise properly configured, these errors can also be caused by a message stuck in the e-mail program’s queue. This is especially prone to happen in Outlook. Outgoing messages, by default, go into an Outbox folder before they are sent, and one undeliverable message can block all the others from being sent. Delete messages that are stuck in the queue, close/reopen the e-mail program, and try again. If you continue to have problems, contact the IT Service Desk at +1 212-998-3400, through the Tisch Asia Technology Support Request form, or via e-mail to AskITS@nyu.edu. Alternately, many have found that using the web interface for their NYU
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