How will Alienware fix a defective, warranted product?
We will first attempt to diagnose and resolve the problem over the telephone. If we determine that the problem is with a defective component covered by your warranty, then we will, at our option, either: (a) have you send your product to our repair facilities for repair or replacement, or (b) send you a component part to replace the defective component. If our technical support agents determine that your product must be returned to our facilities for repair or replacement, we will issue you a Return Material Authorization Number. We will then send you a postage paid shipping label to use in shipping your product to our facilities. You must, however, return the product to us in its original or equivalent packaging and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement product to you. We will pay shipping expenses both ways only if you use an address in the United States (excluding Puerto Rico and U.S. possessi
