How should the open disclosure process be managed when more than one indemnity provider (ie TMF and an MDO) is involved?
If necessary, representatives from MDOs and TMF will liaise to ensure that the information provided to patients as part of the open disclosure process does not jeopardise the insurance cover of any of the health professionals involved in the incident. If written information is to be provided to the patient, TMF and MDOs may review the draft version to ensure that it satisfies their requirements. This process should also ensure that the information provided to patients is consistent and not contradictory or duplicated.
